This Privacy Policy explains how win22 collects, uses, stores, and protects the personal data of Filipino players on our platform. Your privacy matters to us — and we handle your data with the same care we apply to your security.
Last Updated: January 1, 2026win22 ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of every Filipino player who uses our online gaming platform at win22.one. This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, sharing, and protection of your personal information in connection with your use of win22's website, games, payment services, and customer support channels.
This Policy applies to all registered players, visitors, and any other individuals whose personal data win22 processes in connection with the operation of our platform. By registering for a win22 account or continuing to use our platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
win22 operates under the regulatory framework of PAGCOR (Philippine Amusement and Gaming Corporation) and complies with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. The National Privacy Commission (NPC) of the Philippines oversees compliance with these laws, and win22 takes its obligations under this framework seriously.
win22 collects only the personal data that is necessary for the lawful operation of our platform, compliance with PAGCOR regulations, and delivery of a safe, personalized gaming experience to Filipino players. The categories of personal data we collect include:
This data is collected during registration and KYC verification. Government-issued IDs accepted include the Philippine National ID, passport, driver's license, SSS/GSIS card, and other PAGCOR-approved identification documents.
Records of your communications with win22 customer support, including live chat transcripts, email correspondence, and any feedback or complaints submitted through our platform.
win22 collects your personal data through the following channels:
win22 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration & management | Identity, contact, and login credential data |
| KYC & age verification | Government ID, date of birth, selfie/photo |
| Processing deposits & withdrawals | Financial and transaction data |
| Delivering gaming services | Gaming, behavioral, and device data |
| Fraud prevention & AML compliance | Transaction history, IP address, device data |
| Responsible gaming monitoring | Betting patterns, session data, self-exclusion records |
| Customer support | Communications data, account history |
| Marketing & promotions (with consent) | Contact data, gaming preferences |
| Platform improvement & analytics | Behavioral and technical data (aggregated) |
| Regulatory reporting to PAGCOR | Identity, transaction, and gaming data as required |
win22 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by applicable Philippine law.
Under the Data Privacy Act of 2012, win22 processes your personal data on the following legal bases:
win22 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:
win22 is required to share data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities when required by law, court order, or regulatory directive. win22 cooperates fully with lawful requests from these bodies.
In the event of a merger, acquisition, or sale of all or part of win22's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer in advance.
win22 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:
When personal data is no longer required, win22 will securely delete or anonymize it in accordance with our internal data disposal procedures.
win22 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While win22 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your win22 account credentials and for notifying us immediately if you suspect unauthorized access to your account.
win22 uses cookies and similar tracking technologies to operate and improve our platform. The types of cookies we use are:
These cookies are essential for the win22 platform to function. They enable core features such as session management, login authentication, and security. These cookies cannot be disabled without affecting platform functionality.
These cookies collect aggregated, anonymized data about how players use win22 — such as which pages are visited most frequently and how long sessions last. This data helps us improve the platform experience for Filipino players. We use this data in aggregate form only and it is not linked to individual player identities.
These cookies remember your preferences — such as your preferred language, display settings, and recently played games — to provide a more personalized experience on win22.
With your consent, win22 may use cookies to deliver relevant promotional content about our games and offers. You may withdraw consent for marketing cookies at any time through your browser settings or by contacting [email protected].
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the win22 platform.
Under the Data Privacy Act of 2012, Filipino players have the following rights with respect to their personal data held by win22. To exercise any of these rights, contact our Data Protection Officer at [email protected]. win22 will respond to all verified requests within thirty (30) days.
Request a copy of the personal data win22 holds about you, including the purposes for which it is processed.
Request correction of inaccurate or incomplete personal data held in your win22 account.
Request deletion of your personal data where it is no longer necessary, subject to our legal retention obligations under PAGCOR and AML regulations.
Object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.
Request your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
File a complaint with the National Privacy Commission (NPC) of the Philippines if you believe win22 has violated your data privacy rights.
win22 is strictly an adult gaming platform. In compliance with PAGCOR regulations, access to win22 is limited to individuals who are 21 years of age or older. win22 does not knowingly collect personal data from persons under the age of 21.
If win22 discovers that personal data has been collected from a person under 21, we will immediately close the associated account, forfeit any balances in accordance with our Terms & Conditions, and securely delete the personal data of the underage individual from our systems.
win22 primarily stores and processes your personal data within the Philippines. However, some of our service providers — including cloud infrastructure partners, KYC verification services, and game suppliers such as JILI Games — may process data in other jurisdictions.
Where personal data is transferred outside the Philippines, win22 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards include contractual data processing agreements with all international service providers that incorporate the NPC's standard contractual clauses or equivalent protections.
By using win22, you consent to the transfer of your personal data to our service providers in other jurisdictions, subject to the safeguards described above.
The win22 platform integrates with third-party services to deliver a complete gaming experience. These include payment gateways (GCash, PayMaya, BPI, BDO, Metrobank), game content providers (JILI Games and others), and customer support tools. Each of these third parties operates under their own privacy policies and data protection practices.
win22 is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of win22. All third-party integrations on win22 are selected based on their compliance with applicable data protection standards and their ability to meet win22's security requirements.
win22 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect, where practicable.
The "Last Updated" date at the top of this page reflects the date of the most recent revision. Your continued use of win22 after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how win22 protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by win22, please contact our Data Protection Officer:
If you are not satisfied with win22's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. win22 is registered with the NPC as a personal information controller in accordance with the Data Privacy Act of 2012.
Beyond legal compliance, here are the concrete steps win22 takes every day to keep your personal data safe and your privacy respected.
Now that you know how win22 protects your data, join over one million Filipino players enjoying JILI slots, live casino, and sports betting on a platform that takes your privacy as seriously as your winnings. 21+ only.